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- Please treat all staff with the same respect – we are all just doing our job
- Do not request information about anyone other than yourself
- Inform us of any change of name or address so that our records are accurate
- Only request an urgent appointment if appropriate
- Home visits should only be requested if you are housebound and too ill to attend the surgery, and night visits should be for emergencies only
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant’s letter or the results of any test to reach us
- Use the tear-off slip to request a repeat prescription whenever possible
- Please attend for review, when asked, before your next prescription is due
- We would, of course, be pleased to hear when you feel praise is due
