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- You will be greeted courteously
- You have a right to confidentiality
- You have the right to see your medical record, subject to the limitations and the law
- You will be seen the same day if your problem is urgent
- You will be seen by your own doctor, whenever possible
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a consultant when your GP thinks it necessary
- You will be given the result of any test or investigation on request at your next appointment
- Your repeat prescription will normally be ready for collection two working days after your request
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
