When clinical capacity has been reached due to safe working guidelines the forms for medical requests will show as temporarily paused and will sign post you to an alternative healthcare provider where appropriate – Please continue to contact the practice by telephone on 01254 919888 if you require further assistance.
Once you have submitted your request you will then be contacted either by text message or telephone contact. Our practice aim is to respond to all NON-clinical or administrative queries with 72 hours, however due to safe working guidelines this may not always be possible.
Our online triage system is in place to enable patients with digital access to submit an online triage requesting advice from a healthcare professional as an additional service. Patients who do not have access to the internet or feel unable too complete the triage form are encouraged to continue to contact the surgery as normal.
Please note that our patients who do not have digital access will still be able to access our patient services in the usual way and will not be disadvantaged in any way.
We have no plans to cease our existing telephone services and out healthcare teams are here for you as normal.
Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
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You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.