Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Phone us on 01254 919888, Monday to Friday from 8am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable Doctor, Nurse, or Health Professional to help you.
Routine appointments
To request a routine appointment:
- Phone us on 01254 919888, Monday to Friday from 8am to 6.30pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm.
- Use your NHS account (through the NHS website or NHS App).
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable Doctor, Nurse or Health Professional to help you.
Your appointment
However, you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
If you would like a chaperone to be present in your appointment, please let the receptionist or the healthcare professional you are seeing know. All clinical staff also have the right to request a chaperone to be present for certain physical examinations or appointments.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App).
- Using the GP online system – myGP app
- Phone us on 01254 919888, Monday to Friday from 8am to 6.30pm.
- Reply CANCEL to your appointment reminder text message.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific Doctor, Nurse or other Health Professional you would prefer to respond.
- If you would prefer to consult with the Doctor or Nurse by phone or face-to-face.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we can offer a home visit. We may phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible. It would be helpful if you could let us know before 10:30am at the latest so that the doctors can plan their rounds before leaving the surgery.
