Missed Appointment Policy

According to research collected by NHS England, over 15 million appointments are missed per calendar year.

If you are 10 or more minutes late for your scheduled appointment, it will automatically be classed as missed.

Reception may be able to enquire with your clinician if they have time to see you, in which case you may wait to be seen. Please be aware this is not a guarantee and if the clinician decides they will be able to see you, you could be waiting until the end of the surgery. If the clinician does not feel enough time has been left to properly assess you, you will be asked to rebook.

If you think you may be running late, or need to reschedule your appointment, please contact Reception as soon as possible.

Thank you for your consideration.